Here’s how it all works

Only Lighthouse Illumination helps you explore your customer base, evaluate your approach, and empower your team

Lighthouse Illumination

5 Steps to a Healther Cx
Explore
Let’s explore your customer base!

In this phase we embark on our journey by uncovering valuable insights about your customers through staff interviews and diving deep into data

Evaluate
Understand Insights

Now we ascend to the next level by analyzing the data collected and transform it into actionable insights that reveal hidden opportunities for improvement.

Engage
Set the Strategy

As we reach this milestone, we are equipped to soar above the competition. We will develop a strategy tailored to the unique insights discovered in the previous stage.

Empower
Train the Team

At this stage we empower customer impacting teams by  performing departmental readouts. We will  empower these teams with the knowledge and skills needed to excel.

Elevate
Improve the Process

Clients who choose the monthly retainer option undergo revolutionary shifts, as we continuously review the impact of our efforts. This gives us the opportunity to fine-tune our strategies.

You know when you’re in need of Illumination when…​

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“My retention rate is falling”
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“I am losing recurring revenue”
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“Everything we’ve tried hasn’t made a significant impact”​​
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" I don’t hear from my customers​"
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“My NPS score isn’t improving”
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“My support teams are exhausted”
I'm Ready