Discover the power of
Lighthouse Illumination

Unleash your customer insights, elevate your strategies, and fuel your team's success for unrivaled customer satisfaction and retention.

What does it take to finally overcome dipping revenue and retention rates?  

Explore

Explore customer issues and start gathering data.​

Engage

Analyze the data and engage new strategies.​

Empower

Train and empower your team to improve customer experiences.​
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About Our CEO

As a seasoned consultant, Leanne Shapro specializes in empowering SaaS executives to rapidly integrate additional user personas and acquire valuable product feedback. Her robust, decade-long experience in user experience optimization through strategic surveys and in-depth analysis ensures that SaaS products evolve without compromising current customer satisfaction. Leanne's commitment to excellence improves customer experience and guides teams to enhance a customer-centric approach effectively.

Leanne Shapro
Chief Executive Officer

You know when you’re in need of Illumination when…​

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“My retention rate is falling”
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“I am losing recurring revenue”
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“Everything we’ve tried hasn’t made a significant impact”​​
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" I don’t hear from my customers​"
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“My NPS score isn’t improving”
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“My support teams are exhausted”
I'm Ready